General Terms and Conditions of Sale and Use (GTC-GTCU)​

Terms of use

Effective from 20/10/2026

Acceptance of the terms of use. Important! Read them carefully.

Ilan TCG Belgium – Passion, Authenticity, Trust

Welcome to Ilan TCG Belgium, a shop specialising in official Pokémon products and Trading Card Games (TCG).

We make it a point of honour to offer you a seamless, secure and transparent shopping experience.

ARTICLE 1. IDENTITY OF THE SELLER

The website https://ilantcgbelgium.com is published by Réza Lang, a sole proprietorship trading under the name Ilan TCG Belgium, registered in Belgium under company number 0792.206.423, registered for VAT under number BE0792206423.

  • Business address: 67/77 Rue de Fragnée, 4000 Liège – Belgium
  • Telephone: +32 478 53 84 31
  • Email: [email protected]
  • Main activity: sale of cards and accessories relating to trading card games (TCG).
ARTICLE 2. HOSTING

The website is hosted by Hostinger International Ltd.

Full legal and technical information about the web host is available at the following address:

https://www.hostinger.com/fr/legal/informations-registraire

ARTICLE 3. ACCEPTANCE OF THE TERMS AND CONDITIONS

By using the website or placing an order, you agree to these Terms and Conditions. They apply to all users, whether they are casual visitors, customers or partners.

The version applicable to your order is the one available online on the day you place it.

ARTICLE 4. USE OF THE WEBSITE

By accessing our website, you agree to:

  • be of legal age or have the consent of your legal guardian;
  • not use our services or products for unlawful purposes;
  • not attempt to harm the website (viruses, hacking, attacks).

Any breach may result in the immediate suspension of your access and, where appropriate, legal action.

ARTICLE 5. INFORMATION AND CONTENT

We take care to provide accurate and up-to-date information.

If you spot an error or an omission, please let us know at [email protected].

ARTICLE 6. PROTECTION OF PERSONAL DATA

Your personal data is collected and processed in accordance with our Privacy Policy, available on the website.

ARTICLE 7. PRODUCTS, PRICES AND AVAILABILITY
  • All products are available while stocks last.
  • In the event that we are out of stock after you have placed your order, Ilan TCG Belgium will let you know straight away and offer you an exchange or a refund.
  • Prices are shown in euros, VAT included. Shipping costs (the carrier’s rate depending on the destination; above €520 of products, a surcharge may apply to the part above €520, after promo codes) are shown, VAT included, before you confirm your order.
ARTICLE 8. ORDERS AND PAYMENTS
  • Any order confirmed on the website constitutes an obligation to pay.
  • Accepted payment methods: bank card (Visa, Mastercard, American Express and Carte Bleue / CB for France), Bancontact for Belgium, Apple Pay, Google Pay, Amazon Pay, Klarna, Alma (payment in 2 or 3 instalments) or any other method shown on the site.
  • Payments are secure and processed by our authorised service providers. Further details can be found in our Refund, Returns, Delivery and Payment Policy.
ARTICLE 9. DELIVERY
  • Your parcels are prepared with reinforced packaging and sent with tracking, via our shipping platforms, by DPD, to your home or to a pickup point. We only work with DPD for now; this list may change.
  • Items in stock are dispatched within 24 to 48 working hours. Delivery times are shown at the time of ordering and may vary depending on the destination.
  • When you receive your parcel, check its condition before accepting it. If it is damaged, refuse it or ask the delivery driver or collection point to note this.
  • A parcel collected from a collection point or delivered against signature is considered to have been delivered: the collection or signature serves as proof.
  • Please let us know about any problems as soon as possible at [email protected] : within 24 hours for a parcel that has been opened, re-sealed, crushed or is underweight; within 3 days of delivery for a damaged or missing item; within 14 days of the last tracking update for a parcel that has not arrived. Once these time limits have passed, we can no longer make a claim with the carrier: your case will still be investigated, but it will take longer to process and we will ask you for evidence. Your legal rights remain unaffected.
  • Our shipments are insured through specialised providers (see the Refunds, Returns, Delivery and Payments Policy, section 11).
  • An optional paid option, “Priorité Colis”, can be chosen at checkout: its terms are set out in the Refunds, Returns, Delivery and Payments Policy, section 11.
  • The rules regarding delivery times, delays, transport risks and packages that are open or damaged are set out in the section 3 of the Refunds, Returns, Delivery and Payments Policy ; these apply to all orders. The absence of any complaints upon receipt does not release us from our obligations.
ARTICLE 10. RIGHT OF WITHDRAWAL

In accordance with Book VI of the Economic Law Code, you have 14 days from receipt of the product to exercise your right of withdrawal, without having to give a reason. To exercise this right, please use the form Withdrawal or write to us at [email protected] before sending any parcel.

Our products derive their value from being brand new, sealed and authenticated. If you open or tamper with a product’s seal (wrap, blister pack, box), if you remove a single card from its sealed protective packaging, or if you open or damage the case of a graded card, the item loses its collectable value.

In accordance with Article VI.51 of the Code of Economic Law, you are responsible for this loss of value: it is deducted from the refund and can be as much as the full price. In that case, no amount is refunded for this item.

The full terms and conditions can be found in our Refund, Returns, Delivery and Payment Policy.

ARTICLE 11. PRE-ORDERS
  • A pre-order reserves a product before its official release. As long as it has not been confirmed with our supplier, you can cancel it free of charge. Once confirmed, cancellation by mutual agreement is no longer possible, as the product has been ordered and paid for on your behalf. Your statutory right of withdrawal remains unaffected.
  • If an order contains one or more pre-order items, it will only be dispatched once those items become available.
  • The release date is set by the product’s publisher or distributor, not by us. Any postponement decided by the publisher or distributor is not the fault of Ilan TCG Belgium and does not entitle you to compensation. If the release is postponed, we will notify you by email with the new date. You then have 14 days from the date of that email to cancel free of charge; you will receive a full refund no later than 14 days after your cancellation. If we do not hear from you, your pre-order will be honoured on the new date. Your statutory rights in the event of a delay remain unaffected (see point 3 of the Refunds, Returns, Delivery and Payments Policy). If the product is cancelled or cannot be delivered, we will offer you a voucher for the same amount, valid on the website. If you prefer, or if we do not receive a reply from you, you will be refunded the amount you paid no later than 14 days after the cancellation.
ARTICLE 12. STATUTORY WARRANTY

All our products are covered by the statutory 2-year guarantee of conformity. For individual cards and graded cards sold second-hand, this period is 1 year.

If you live in France or Germany, the statutory warranty is two years for all products, including individual cards and graded cards. For a second-hand product sold in France, any fault that becomes apparent within 12 months is presumed to have existed at the time of delivery.

It covers any fault present at the time of delivery: missing items, incorrect product, or a counterfeit product.

It does not cover the random contents of boosters and box sets, the market rating or resale value of the cards, minor factory imperfections in the packaging, or damage occurring after delivery (opening, handling, storage).

ARTICLE 13. CUSTOMER SUPPORT AND COMPLAINTS

If you have any questions or complaints, please write to us first at:

[email protected]

If we cannot reach a solution together, you can contact the Consumer Ombudsman: mediationconsommateur.be.

ARTICLE 14. FRAUD

Any false claim (alleged non-receipt of a parcel, swapped item, resealed product, or unjustified payment dispute) will result in the claim being rejected, the account being closed and, where appropriate, a complaint being lodged.

ARTICLE 15. UPDATES TO THE TERMS AND CONDITIONS AND APPLICABLE LAW

These terms and conditions may be amended to reflect changes in the law and the services offered. The applicable version is the one available online on the day you place your order.

They are governed by Belgian law, without depriving consumers of the protection afforded to them by the law of their country of residence.

ARTICLE 16. SPECIAL TERMS AND CONDITIONS – CANCELLATIONS AND GOODWILL GESTURES

Ilan TCG Belgium is committed to providing you with a transparent and fair shopping experience.

An order can be cancelled free of charge as long as it has not been prepared, dispatched or confirmed with suppliers.

Where an order or pre-order has already undergone logistical or administrative processing (preparation, packaging, stock reservation, supplier allocation, invoicing or a non-refundable payment fee), cancellations will only be accepted in exceptional circumstances. In such cases, a proportionate charge may be applied to cover the costs actually incurred, up to the limit of the expenses actually borne by Ilan TCG Belgium.

Apart from the cases provided for by law (returns requested after the 14-day period, items that have been opened but which we agree to take back on an exceptional basis, or the mutual cancellation of a pre-order already confirmed with the supplier), a return remains a gesture of goodwill: if we do accept it, it will only be in the form of a voucher.

Nothing in the foregoing limits your statutory right of withdrawal (Article VI.47 of the Economic Code). In this case, you will be refunded the price of the item and the standard delivery charges for the outward journey; you will be responsible for the return delivery charges, provided that the item is returned in the condition in which you received it.

If the supplier cancels the product or if it becomes permanently unavailable, your order will be cancelled: we will offer you a voucher for the same amount, valid on the website. If you prefer, or if we do not receive a reply from you, you will be refunded the amount you paid no later than 14 days after the cancellation. In the event of a postponement, Article 11 applies.

ARTICLE 17. STATUTORY WARRANTY: INFORMATION FOR CONSUMERS IN FRANCE

If you live in France, here is the official box provided for in Article D. 211-2 of the Consumer Code (Decree No. 2022-946 of 29 June 2022, Annex A):

The consumer has a period of two years from the date of delivery of the goods to claim under the statutory guarantee of conformity should a lack of conformity arise. During this period, the consumer is only required to establish the existence of the lack of conformity, not the date on which it first appeared.

Where the contract for the sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period exceeding two years, the statutory guarantee applies to that digital content or digital service throughout the agreed supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, and not the date on which it first appeared.

The statutory guarantee of conformity entails an obligation on the part of the trader, where applicable, to provide any updates necessary to ensure that the goods remain in conformity.

The statutory guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of making their request, free of charge and without causing them any significant inconvenience.

If the goods are repaired under the statutory guarantee of conformity, the consumer is entitled to a six-month extension of the original guarantee.

If the consumer requests that the goods be repaired, but the seller insists on replacement, the statutory guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced.

The consumer may obtain a reduction in the purchase price while retaining the goods, or terminate the contract and receive a full refund upon returning the goods, if:

1° The trader refuses to repair or replace the goods;

2° The repair or replacement of the goods takes place after a period of thirty days;

3° The repair or replacement of the goods causes significant inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;

4° The lack of conformity of the goods persists despite the seller’s unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a price reduction or to the termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In such cases, the consumer is not required to request that the goods be repaired or replaced first.

The consumer is not entitled to cancel the sale if the lack of conformity is minor.

Any period during which the goods are out of service for the purposes of repair or replacement shall suspend the remaining term of the guarantee until the goods have been returned in good working order.

The rights set out above arise from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who, in bad faith, obstructs the enforcement of the statutory guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10 % of the average annual turnover (Article L. 241-5 of the Consumer Code).

The consumer is also covered by the statutory warranty against hidden defects, in accordance with Articles 1641 to 1649 of the Civil Code, for a period of two years from the date the defect is discovered. This guarantee entitles the consumer to a price reduction if the goods are retained, or to a full refund upon return of the goods.

The Ilan TCG Belgium spirit

Passion – Authenticity – Trust

Our aim: to offer French-speaking collectors a high-end, reliable shopping experience that respects the values of the collectible card game.